Inconvenient To Say The Least

I never thought the day would come when I complain about you, but it seems the day has arrived. Thanks to you and no reasonable explanation, I am sitting with 3 units of electricity and no idea as to when my token will be delivered. Prepaid24 has advised me that they did flag this issue with their Business Banker but no indication has been given by him/her as to when a resolution will be found. Firstly, it is very pathetic as I used to be proud to tell people about the excellent convenience you guys always seem to deliver. Secondly, do not offer a service or a solution that would be easier for the consumer to just drive to a store and get, because now I need to find a place that would be able to sell me electricity - after I have already paid for electricity. I'm sad to say I am dissapointed. This is not what I expected from my bank. Now I need to go and search for a place that can give me electricity to ensure I don't wake up to FNB inflicted Load Shedding!