Inconvenient ewallet very poor service

As I used this number *120*321# to make a transfer to my Capitec account and never received my money I waited for the money to into my Capitec account from more 9hours but it's very funny how it quickly reflected withing 2mins when I transfered money to a different capitect account ..called in your call centre they put me on hold for 10min and drops and 5times calling someone tried to assist with a poor inconsistent information asked to speak with a team Leader I was putted on hold and drop again I really regret opening an FNB account i have a lot of concerns first it was their DSV courier company who to a decades just to deliver my card when It came iddnt have all documents and the delivery driver advised he will sure bring it another day but he didn't and again I had to a followed up shockingly got advised my card is transferred to Jo'burg i mean how that can happen whilest I'm in Cape town ..FNB it's my first time to use my card n I feel sorry n full of regrets because your unnecessary inconveniences