inconvenient delivery and return of calls

I app**** for a credit card with FNB, and I was told that the card would be delivered to me.<br> Mr delivery the company in charge of delivering the card, called me on Wednesday to arrange for delivering the card. I missed their call, and thus they smsed me with a reference number. I returned their call, and was told that an an gent would contact me shortly as all of them were busy. to my dismay I received no call. Friday they called, I missed hte call and another sms was sent to me. I returned the call within minutes, and I was then told the card would be delivered on Monday.<br> <br> This is an unfair struggle. I need to use the card for this weekend. Had I been contacted on the Wednesday as initially stipulated this would have been avoided!<br> <br> I am on the verge on switching banks, and I am seriously reconsidering after the type of service I have received from FNB's delivery service.<br> <br> I am not impressed at all!