AN
Angel N

1 reviews | Active since Dec 2016

13 Dec 2016, 08:18

Inconvenient cash 'Accepting' atms

<p>My brother tried to send me cash on an atm at rosslyn pta branch on saturday afternoon but the cash was retained by the machine and follwed by a slip with error message.</p> <p> </p> <p>I desperately needed the money then but i had to suck it up and wait for monday. He went to the branch yesterday and nothing was explained to him as to how and when am i gonna get the cash which i should have gotten on saturday already,they just let him fill in form.</p> <p> </p> <p>Its tuesday and im still waiting. WHAT IS THE POINT OF HAVING CASH ACCEPTING ATMS THAT ARE MORE INCONVIENT THAN BEING CLOSED OUT OF THE BANK BRANCH ON A WEEKEND????</p> <p> </p> <p>THIS SUCKS REALLY

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2016, 08:35
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

AN
Angel N's update14 Dec 2016, 12:05
Reviewer Update

I am still waiting for "FEEDBACK"