Inconveniencing bank

My business account has been put on hold since 11th November. FNB never bothered to inform me of what is going on. I've visited their Mdantsane branch so many times without any clear explanation. I even tried their ***** line today and I was put on hold for 14 minutes 😭😭. I have never seen a bank that takes for granted it's customers like FNB, my issue would have long been solved by other bank.