Inconvenienced due to Incompetence & No Feedback

After almost 2 months (if not 2 months) of waiting for for my upgraded credit card, I still sit without a credit credit card from FNB and cannot make store purchases. I have contacted Premier Banking twice and they have not been helpful, instead, they seem to be as clueless as I am about why I have not received my credit card. I did complain on FNB Online and my matter has still not been attended to. My current credit card was de-activated without my knowledge and I cannot make purchases which means that I have also been losing out on earning eBucks. This is so annoying and such a great inconvenience because since the upgrade, I have also relocated to another city and really need to make use of my credit card, All I want is for FNB to just HELP (their famous slogan and ethos, which they are not living by).