Inconvenienced Customer

Good day, could you please review my credit card balance. Yesterday someone called me and offered me the Private Bank account. I thought let me try it out, not knowing I'll be inconvenienced. The guy didn't even told me how it will impact me. I thought it was just an account change and had no financial implication. Please explain that to me. Lastnight I saw there were 2 credit card accounts, I couldn't understand why, because that was definitely what I've asked for. At midnight I saw the new account had dissappeared, only to realise this morning that the new account was still missing and my old account had missing money and a big transfer showing. I couldn't buy anything today, only to call the call centre at 18:30 and be told that FNB had technical difficulties. The lady I spoke to wasn't very polite and the more I've told her I don't see the secondary credit card account she's seeing on her side. She kept on telling me she can she the account. Why would I call and say I can't see anything if it's there? Also the amount she gave me was almost R3,000 less than what I've had yesterday afternoon, after I've swiped at around 15:33? The only money I can remember spending after that was around R350 max today.

Could you not at the very least send us some kind of communication, to avoid us the embarrassment at the stores/garages. Today of all days people really needed to be advised.

Secondly, I've bought a tv on your site this morning. Why is it such a hassle to have the tv delivered if I've send you OUR tv license number (paid up to date)? The tv license is in my husband's name, but we are married and do have the same surname and do stay in the same house. Surely you can also see on your system that we're on a family package? Why do we have to complete an affidavit? Now we have to go throught so much trouble when you have the information infront of you? I've bought 2 tv's this year alone on other sites, never did I had to go through so much trouble. Please look into this, to make it a peaceful and happy transaction for the customer.