ZM
ZAINAB M

1 reviews | Active since Nov 2016

30 Nov 2016, 09:08

INCONVENIENCED BEYOND BELIEF

<p>I used a FNB ATM and ofcourse put in the CORRECT pin, but the ATM kept saying incorrect.</p> <p>Because it was the correct pin, i assumed that there was a problem with the ATM, so I went to another FNB ATM and again it said incorrect and blocked my card.</p> <p> </p> <p>I call the FNB call centre and the agent insisted that I call the call centre, even after explaining that I cant get off work and this is no fault of mine.</p> <p>She then transfers me to Mercantile BANK and guess what?!! They dont even deal with FNB.</p> <p> </p> <p>So i call thr call centre again, the consultant this time wants to do a security check and transfers to this automated system which obviously wont work because the card is now blocked,</p> <p> </p> <p>And she wont help me.</p> <p> </p> <p>WHAT THE HELL IS A PERSON TO DO!!!!</p> <p>I cant get of work, there is no FNB Bank near me.</p> <p>I have banked with FNB for nearly 20 YEARS and is this how I am treated????</p> <p> </p> <p>I want my card unblocked. Or i will close my bank accounts and move them else were atleast to a bank that has competent staff.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 10:46
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 10:48
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

ZM
ZAINAB M's update02 Dec 2016, 17:00
Reviewer Update

Extremely pleased that FNB went the extra mile to fix the situation. much appreciated. I am a happy client again.