inconvenienced & angry & feeling unvalued

Firstly i had to first call 5 times to get through, prior to that i kept being transferred to different people and departments. Then i spoke to Celeste an agent whom i specifically asked to put me through to her senior. She ignored my instruction first interrogated me with alot of questions and put me on hold for long and wasted my time before.Then i spoke to Collin a team leader who had no facts and was just fumbling and rude and impatient and unwilling to help and ******** of my query and made a bunch of promises and passed the bug. He has since not called back nor given feedback. Then i had to call back and follow up and spoke to Refilwe an agent who also wasted my time and asked alot of questions and failed to follow a simple instruction, I requested to speak to the manager Jennifer, whom was either not given the message or was disinterested period.<br> FNB has been debiting my acc on dates which were never agreed, they refuse to cancel the debit order, they debiting amounts not agreed on & now they have double debited and refuse to refund.I am appalled.