1 reviews | Active since Feb 2016
Inconvenience & Poor Service from FNB
Very disappointing and inconvenience service from FNB. On Saturday 28th July I withdrew cash from an ATM the slip came out reading 'we are unable to help you now' but the cash had been deducted from my account . I went to my nearest branch where they filled in a form for me & gave me reference number . I needed that money to pay my debts and pour petrol to travel to work. Now I'm stranded and don't know what to do. I called the bank this morning to follow up & now they say I should fill in another form. Why didnt the consultant who assisted me on Saturday tell me or make e fill the form then. Now this process is going to drag even further which is totally unfair because this is my cash that I need as in Yesterday .
Good day Mandisi,
Thank you for taking the time to bring this to our attention.
I tried calling you on the number provided, to no avail.
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mandisi,
Thank you for taking the time to bring this to our attention.
I tried calling you on the number provided, to no avail.
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)