Inconvenience poor service and slow

I’m so annoyed and disgusted about FNB’s service when it comes to statements. I went to the ATM to get the latest statement but the last date is the 13:11:2020 and it’s December already,I went to the app and it’s the same thing. I called in and wasted my airtime, spoke to Lerato who said” unfortunately that’s the cut off date”. Why would the cut off date be in mid month from the precious month, when it’s already December. Fix your system because it’s very inconvenient and a pain. I need to send the statement ASAP but have to wait for the 13th and the statement is needed urgently...poor pathetic service and system .