JV
Jacques V

1 reviews | Active since Jul 2011

29 Jan 2015, 09:28

InContact NOT MINE!!!!

I am continuously getting incontact emails from FNB for their clients business account. I have closed my FNB account approximately 2 years back, and can not get this issue resolved.<br> <br> I have contacted the call centre, only to be told that they can not have this changed, unless I am the owner of the account. After contacting the Risk Department, as this would be seen as a risk for the actual account holder (as I have received some confidential information).<br> <br> Risk has only informed that they will try resolve, but have not done anything. I am tired of having this \SPAM"from FNB sent to my email box"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2015, 09:40
Official
Hello crovax,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Business Banking to be investigated.
Your complaint ref number is 613095.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)