SA
Simon A
1 reviews | Active since Jun 2012
11 Apr 2021, 13:02
Inconsistent/nonexistent service
As a follow on to a previous review - FNB Premier Credit card has still not resolved all the interest charges on my account. They could have called me and I would have told them exactly what charges to reverse - or just explored the previous 6 months statements. Once again email comms and telephone calls don't help and I have to resort to 'HelloPeter'
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Apr 2021, 08:33Good day Simon
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***NF Regards,
FNB Customer Resolution Centre
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***NF Regards,
FNB Customer Resolution Centre
***
Best regards,
FNB (First National Bank)'s reply12 Apr 2021, 08:33
Official
Good day Simon
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***NF Regards,
FNB Customer Resolution Centre
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***NF Regards,
FNB Customer Resolution Centre
***
Best regards,