1 reviews | Active since Jan 2014
Inconsistent client information
8 June 2021 my account had to be blocked and cards cancelled due to ***** attempt. New set of cards ordered and I was told it's free 10 June 2021 I received a call from Takealot that my card was due for delivery. ETA was 11 June at Pretoria North branch 11 June I received a call from CCD couriers that my DEBIT CARD was due for delivery with ETA of 14 June 2021 at pretoria north branch. 14 of June I called Takealot to confirm delivery of my card and it was confirmed as delivered. I also received a message from the bank to come collect my card from . When I got there I am told my debit card is delivered and credit card still ordered.
I showed the consultant a message that is from CCD as they are the ones delivering my DEBIT CARD.
Now I was chatting to a banker and I am told Mr Delivery will be delivering my card. To top it all I am charged a fee of R120.
1.is card replacement not free? 2. Who is the third Delivery name as I only need 2 cards delivered?
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center Email address: ***
Best regards,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center Email address: ***
Best regards,
I had to enquire from secure chat and confirmation was sent that my credit card was delivered on the 12th of June
1.Who received the card and did not update the system.
2.I took time off from my work to go collect the card on Monday, I even told the consultant that I confirmed with Takealot that my card was delivered on Saturday, mist I now take more time off to go collect a card that was at fnb's disposal when I was there on the 14th?
I had to enquire from secure chat and confirmation was sent that my credit card was delivered on the 12th of June
1.Who received the card and did not update the system.
2.I took time off from my work to go collect the card on Monday, I even told the consultant that I confirmed with Takealot that my card was delivered on Saturday, mist I now take more time off to go collect a card that was at fnb's disposal when I was there on the 14th?