INCONSISTENT BANKING PRACTICE

I deposited a cheque on 03/03/2020 from another FNB account and instructed the teller to do a Special Clearance. I called the contact Business Contact Centre and they advised that the Cheque is not on Special Clearance but rather on Normal cheque deposit which takes 10days to clear. I need to transact and this is inconveniencing my operations. I contacted Setsing Branch and I spoke to a certain Godfrey Sebata Mosaku who introduced his position as a Branch Manager. He advised that all cheques takes up to 10 days to clear and there is nothing he can to help me. Should this money not reflect in my account today I would have no other alternative but to take formal action against FNB. I instructed a Special Clearance which should take 3days to clear.