1 reviews | Active since Mar 2009
inconsistency regarding FNB Connect- no feedback on query
i sent you a complaint regarding my application for a fit device: Ref ********** . I have received no feedback, no response in this matter. Is anyone going to contact me. Before i submitted this complaint i spoke to a consultant in your call center who only gave me vague, unhelpful answers. Its funny how you can harass me with calls and sms's to try and and get me to take up new cellular contracts, but when i finally decide to try and take up an offer, i get no response. Please advise if anyone is going to contact me or not in this regard, preferably someone who can actually help me.
Hello 7stars ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: *** (option one)
Hello 7stars ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: *** (option one)