Inconsistency on their processes

i went to FNB at clearwater to do a 32 day notice i was assisted by Reaben Mogopo, who pretended to be busy while i was waiting in the queue, it is only when another coloured gentleman asked if i have been helped and asked to go to him then only he assisted.<br> <br> so i gave him my Id and advised i would like to put in a notice and he said why didnt i do it on the website so i said i cant since i dont have a password as i only have a 32 day notice with you, he then says did you try.so i said you can show maybe i am missing something and he then states its fine. he then asks me for a statement from my bank.so i explain to him i have been using this account for a while and he is the first to want a statement he says its process he cant help me.so i ask for a manager the TL comes Nowbeko Mavundla and with attitude she says its a process that has been there since 2013 and it is not her fault the other branches have not comp****, ALL THEY DO IS MAKE SIGN THAT IT IS CORRECT.<br> <br> the staff we not interested in assisting in any way, in actual fact they say go to the ATM and get a statement as we cant assist you without one. its so funny how no one has ever requested one.CLOSE aCCOUNT PLEASE