Inconsistency and lack of resolution

I am writing to express my dissatisfaction with the service I have received from FNB Personal Loans. To say the service is pathetic would be an understatement. For the past two weeks, I have been trying to obtain a settlement letter, and even after successfully settling the account, I have not been able to get a paid-up letter from anyone at FNB. The account was settled two weeks ago, and every time I call, I receive a different explanation. This issue has been escalated multiple times by various consultants, with some stating that it takes two days to process, while others say it takes seven days.

The inconsistency and lack of resolution have left me feeling very disappointed, especially considering FNB's reputation as an innovative bank.