Inconsistant service
<p>I never keep money in my bank account I always keep it in my savings pocket, always my debit orders will go off the account will be in a credit balance and I will then restore the bank balance back to zero.</p> <p>This month when my debit orders went off the back reversed them and charged me fees due to my bank balance being insufficient when I phoned them they said I just have to pay there is nothing they can do for me.</p> <p>Today one of the debit orders tried to go off again I checked my account saw that it was in credit immediately transferred the funds just to receive a SMS later stating that my debit order has failed, when I checked my account I saw the money was back in the account and I was charged a fee.</p> <p>This is extremely poor service as they could not even notify me a day prior that there is not enough money to service so I could make a plan to ensure when the debit order goes off that there is money.</p> <p>Now I have to pay a fee and my debit order remains unpaid due to this inconsistant service!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
