Inconsiderate policies and unnecessary ristrictions

<p>Call-centre agents,<br />-They restricted to a level they can not help on most services:<br />-They cannot lift the suspension on my cellphone banking because I did a sim swap even after authentication.<br />-They cannot even assist in changing the ATM language (I dont understand why there is a security measure against this, that I have to go to the bank and spend hours in a queue, ITS NOT A TRANSACTION)<br />-They are more than happy to close my account even without proper authentication (Shouldn't this service be only available at the branch for security purposes?)<br />-Its like they are only there to send me to a branch, which defies their purpose but atleast explains their ridiculous trading hours.</p> <p>-Most security measures implemented by FNB are to prevent the account holder from accessing their account, NOT to protect their clients.</p>