HD
Hlumelo D

1 reviews | Active since Sept 2017

27 Sept 2017, 16:15

Inconsiderate behaviour towards the disabled

I'm not one to complain ,but the service I got at FNB Vincent park was beyond unsatisfactory ,I sat in a queue for more than an hour and when I finally get assisted I'm told the people who can assist me knocked off while I was in the queue bare in mind in all other banks they don't make people in a wheelchair

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2017, 16:35
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)