Inconsiderate and unprofessional

We submitted a bond application via OOBA home loans early November. FNB who both my husband and I bank with declined our application based on the fact that our current bond was "paid late" over April/May this year. Conveniently forgetting that this is when covid hit and the payment holidays took effect which caused massive delays, our account was debited late! This was not even our fault as the account is automatically debited monthly. FNB couldn't even think of a better excuse than that to decline our application. This all while they take our money while we bank with them, they have our full banking history and can see we conduct our business in good order. But still this ****py excuse. Not to worry, I will be taking my banking away from FNB and will also ensure that I tell every living soul that I know never to bank with FNB either. You are literally the worst with customer service and customer loyalty. I don't see why we should continue to offer FNB support when FNB cannot return the favour!