INCONSIDERATE AND UNCOOPERATIVE

I wanted to withdraw money at 7pm last night. I was unable to do so, as my account was seemingly frozen. I received only 1 sms indicating that fica documents were required although I tried at 3 different ATM's (only got a reply saying transaction was declined). Went to the App to try and find out why. Nothing looks outstanding. Tried online banking, no outstanding documents. This is SUPER INCONVENIENT. I've haven't had trouble with FNB for over 15 years. This is absolutely unacceptable and I am considering changing banks. Call them, I can email the documents, but it will take 3-5 days to get the account unfrozen. THAT'S IS ABSOLUTELY RIDICULOUS