Inconsiderate and a bully

Item: FNB (First National Bank)
Rating: 1

A lady from FNB called me regarding my overdraft facility on my personal account on Thursday morning to discuss dropping the limit and arranging a monthly pay back plan. I politely asked her to call me back the SAME day at 14:30 as I was busy with work and couldn't talk to her at the time she initially called.

She called again the NEXT day (Friday) after 15:00 making excuses for not calling back the day before. I was now at a funeral and again politely asked if we can arrange a convenient time for both of us.

She absolutely REFUSED to do so, even after acknowledging she didn't honour calling me back as previously arranged, and said she will just do what she feels like doing concerning my account and will not call me back!

How rude and inconsiderate and what a bully! She then hung up the phone on me.

I am now feeling so negative and am fully prepared to now close off my accounts asap (personal and business) and move to another bank due to this one rude lady. I had a high regard for FNB but not any more, and will let my family and friends know about this.

Helpful (0)

Replies (2)

's updateReviewer Update

02 Sept 2017, 17:59

Thanks for the feedback and reference number. I await the relevant department to now contact me accordingly and hopefully be decent and professional about what needs to be discussed.

's update02 Sept 2017, 17:59

Reviewer Update

Thanks for the feedback and reference number. I await the relevant department to now contact me accordingly and hopefully be decent and professional about what needs to be discussed.

's updateReviewer Update

05 Sept 2017, 17:42

After an initial callback yesterday, I am still awaiting further info on exactly WHAT has been done and loaded on my account. I was promised another callback with more information but am still waiting. Furthermore I still expect an apology from the rude woman who is the cause of my complaint and overall dissatisfaction with FNB. So currently out looks like I'll have to take steps to move banks due to one rude woman from FNB who cannot even take responsibility and apologise for her bad behaviour. Very disappointing from FNB. I really expected better... :-(

's update05 Sept 2017, 17:42

Reviewer Update