Incompotent staff who just want to transfer not help

Yesterday I wanted to increase my credit limit on my credit card , as I went through the flow it did not allow me to continue because they basically forcing me to open a fusion account first, I decided to opt for the fusion account then I set my limit etc and I am assuming on the last page of opening the account the app froze and closed. I no longer have the offerings and I am sure that application is causing all this havoc on my profile, I called sales numerous times and spoke to Lynn to advised me to call *** and press option 2, first time I spoke to Innocentia and she went into my account and transferred me to "Validations" with a IVR she does not even know how to work or witch option, 2nd try rude guy that just transferred me not listening to me, 3rd time another innocentia (Apparently not the same person) 4th time I get through to the 1st Innocentia who then says she will log a call for me and I wait for reference number which I now gathered was a lie becuase she put me on hold then after 2 minutes I just got transferred to "Validations" again. FNB is really getting on my last nerve with this now I am disgusted with the amount of transfers and spent 3 hours just trying to get to the right person.