Incomplete work

Had a credit card which was paid up a long time ago but never removed from my profile. Unaware of that I went to apply for a new credit card two months ago just to find out the tellers were unable to score me due to work not done. Account was never closed or deleted from their system. It doesn't make sense coz when a account is in arrears they like vultures phoning every month, arranging payment dates.... but when the account is paid in full they probably just don't bother or worry. <br> That has been affecting my banking status negatively and as a result I've been running up and down trying to get these matters resolved but unsuccessful in my attempts. <br> Now my manual application with fnb has been delayed aswell. Every week another document is required to process my application. It's already been 2 months since I app****. Why such a headache on my behalf when the problem is with FNB? <br> Until current date I'm still awaiting a answer and think they wasting my time.<br> I left Nedbank for the same poor service now experiencing the same poor service again...