incomplete work

i have app**** for the credit card in june 2018 and the account was opened and up to now i have not received my card and inquiries have been made and i was promised that the matter is going to be finalized but unfortunately i was not contacted for a progress and what makes me angry its my money of the amount of R1500 which has been transferred to the credit card which i cannot access please assist me in recovering my money and the reversal of that amount and the activation of the account because they fail to do their work which is below standard they are the ones who promised me that everything will be sorted it is very painful in this country to be an African because you are like treated like a second string client every time if you need a simple service