Incompitent Staff at FNB Randburg

I opened a new Gold Cheque account via the internet channel (My Branch) I went to FNB Randburg on 12 October to present my proof of address and ID so that I have no problems when my salary gets paid. This weekend I paid R100 in my account so that I can send the money to someone. When I tried to send the money, I received a message that I cannot perform that transaction. Went to the ATM only to get another message that my account has been frozen. Phoned the call centre this morning to be advised that my account has been put on Hold as the proof of address which I provided is not correct. WHY COULD KHUMBELANI SITHEBE FROM FNB RANDBURG NOT TELL ME THAT DURING MY CONSULTATION WITH HIM ON 12 OCTOBER 2017? So, I went to the branch again to get this sorted out. Get to the branch and guess what....they are off-line. I spoke to the hostess at the door explaining to her that I had to come back to the branch to correct the things which the - obviously untrained - Khumbelani could not do correctly the first time. I would like to leave everything with her so that it can be fixed when they come online as this is now wasting my time. Her response was - sorry, we cannot do that. I am now seriously contemplating closing my account as this hassles and headache I do not need!