lS
lebogang S

1 reviews | Active since May 2019

09 May 2019, 13:30

INCOMPITENT FNB SERVICE.

FNB IS HONESTLY VERY INCOMPITENT, I LODGED A COMPLAIN ON THE 5TH MAY AND ONLY AFTER I POSTED ON HELLO PETER ON THE 6TH IT IS THEN THAT I GOT A REF NUMBER. THEY BLOCKED MY CARD AND SAID I WILL GET ANOTHER CARD TILL TODAY IM STILL WAITING FOR MY NEW CARD. WITH THE WHOLE 4 DAYS OF GOING BACK AND FORTH WITH THEM I AM TOLD THAT THE MONEY THAT GOT TAKEN FROM MY ACCOUNT HASN'T WENT OUT AND STILL PENDING, BUT I DONT GET HOW IT'S STILL PENDING WHILE MY BALANCE WAS NOT THE SAME AFTER THE TRANSACTION,SO WHERE DID MY MONEY GO IF ITS STILL PENDING. TODAY ITS THE 9TH I CALLED AGAIN TO FOLLOW UP ABOUT THE MATTER AND NOTHING IS MORE IRRITATING THAT HOLDING THE LINE FOR A GOOD 1 HOUR & 36 MINUTES WITHOUT HELP. WITH ALL THE ACCOUNTS I HAVE WITH FNB CAN I JUST GET MY MONEY BACK AND I WILL MOVE TO ANOTHER BANK, BECAUSE SHEM YOUR SERVICE IS REALY NOT WORTH IT.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2019, 15:19
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***