1 reviews | Active since May 2019
INCOMPITENT FNB SERVICE.
FNB IS HONESTLY VERY INCOMPITENT, I LODGED A COMPLAIN ON THE 5TH MAY AND ONLY AFTER I POSTED ON HELLO PETER ON THE 6TH IT IS THEN THAT I GOT A REF NUMBER. THEY BLOCKED MY CARD AND SAID I WILL GET ANOTHER CARD TILL TODAY IM STILL WAITING FOR MY NEW CARD. WITH THE WHOLE 4 DAYS OF GOING BACK AND FORTH WITH THEM I AM TOLD THAT THE MONEY THAT GOT TAKEN FROM MY ACCOUNT HASN'T WENT OUT AND STILL PENDING, BUT I DONT GET HOW IT'S STILL PENDING WHILE MY BALANCE WAS NOT THE SAME AFTER THE TRANSACTION,SO WHERE DID MY MONEY GO IF ITS STILL PENDING. TODAY ITS THE 9TH I CALLED AGAIN TO FOLLOW UP ABOUT THE MATTER AND NOTHING IS MORE IRRITATING THAT HOLDING THE LINE FOR A GOOD 1 HOUR & 36 MINUTES WITHOUT HELP. WITH ALL THE ACCOUNTS I HAVE WITH FNB CAN I JUST GET MY MONEY BACK AND I WILL MOVE TO ANOTHER BANK, BECAUSE SHEM YOUR SERVICE IS REALY NOT WORTH IT.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
