incompitant

on Saturday i went to fnb branch to have my profile merge as i was told by a sales consultant that i have 2 profile i need to merge them at the branch to continue with my application . when i get to the branch i was assisted by ziyanda who didn't have a clue on what to as she was asking for assistance she than said i must go get proof of resident i asked her if it will be fine if i get a statement from edgars she yes i went to when i came back she said she cant see anything but the statement was clear she said the transactions where not clear i asked her is she looking for for proof of transaction on what she was very rube to me i asked her to call her manager she refused she some lady who was also rude bottom line i was sent back with out any help i told the ziyanda that i will complain about her services she she doesn't care <br> <br> i have a cheque account with fnb the service at maponya mall and jabulani mall i give it full marks <br> even on the fone fbn gives me great service the problem with ziyanda she didn't know want to so she just wanted to get me out of the branch .<br> she is forgetting that she is only an employee employed to help not to lough at our problems <br> <br>