INCOMPITANCE

On Friday the 10th of Nov my account was blocked. I got a msg from FNB on my app to say I need to verify y tax details…I did. Thereafter my flexi home loan was blocked. 1ste person I spoke to informed me to send an updated home insurance policy to *** – I did so with NO response. 14 Nov I called the FNB home loans department where they informed me that I need to send the policy again to *** and they will also escalate the issue, this was done. Today I received an mail after numerous of attempts to call and get this resolved with rude call center agents, email states thank you for the policy – please advise what you would like us to do with it…. DUUUUUUUU UNBLOCK MY ACCOUNT. The last email just can back and the agent said the life cover policy I have for my COMPLEX house is not what they want, they want the cover that replaces the geyser etc.…. THIS IS A COMPLEX house, I pay levies and the complex covers that, or am I so stupid???? My account has been blocked for almost a week and I have yet to come across a competent agent or manager that can assist me so I can get ACCESS TO MY MONEY????

At this stage I am really thinking of moving all my accounts and closing my FNB account! The lack of competency is staggering. How do you work in the home department but your knowledge of this is ZERO. Well done FNB