Incompetenve from the Premier department!!!!!

So after trying for more than a month and half to get my credit card sorted. The next thing was to cancel the stop order that fnb set up for payment of my credit card from my chq account. I went onto the app to het hold of them on 2 occasions and both occasions I was number 568 and 847 number in the que. Both times I had the fnb app open for more than 3 hours??... of course with NO RESPONSE!!!.so now month end has come and the stop order that I required to be stopped has now gone off. I will also be charged for as there is no where for the monies to go.??....so can fnb pull their finger out the ****** useless **** holes and get this stopped and sorted out!!!!