****** ***********ENCE

*** FNB LIFE

After numerous calls and complains about you not debiting my account for my life cover you decide to finally submit your premiums BRAVO...However you some how decided as well that you would submit double debit orders without my consent THE ****????. I never stopped the debit orders from my side and the error as advised by Harvetion Malubana on the 14.01.2021 @ 08h29 reference *** was yours.

I was reassured that the issue would be resolved and that I will neither be no charge back or penalized for the “missed” payments.

However on the 23rd June I woke up to not 1 but 2 debit orders from yourselves.

WHY IS THIS? WHO AUTHORIZED THAT YOU DOUBLE DEBIT MY ACCOUNT? I DEMAND THAT YOU RETURN MY MONEY WITH IMMEDIATE EFFCT AND THAT YOU ENSURE THAT THE ABOVE PROMISE IS KEPT. (NOTE I HAVE EMAIL PROOF)

I WILL NOT BE HELD ACCOUNTABLE AND LIABLE FOR YOUR SYSTEM GLITCHES AND INCOMPETENCIES.

I expect to receive a response to my query together with my money.