BH
Benny H

1 reviews | Active since Mar 2009

08 Apr 2018, 21:31

*********** workers

In February I was offered to open a Premier Account, it looks good so I did. I deposited some money into the Savings account as well as the cheque account. I needed to submit 3 months bank statements for the OD (told them I don't need it but was told it's better to have one just in case) and also for the credit card. Since then I have endless trouble and nobody is taking responsibility in helping. Every time I'm told to send bank statements, now I don't recall how many times I have sent these statements to ********** ********** and ********** Received a SMS to call ********** 210, tried and I hold on forever, so I cancel the call not to enrich Telkom and Vodacom. My last email I notified whoever that if nothing happens I will close all my account with FNB that I have opened. no response, oh I was requested to send bank statements again and I won't as I will close my accounts and remain with ABSA.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2018, 09:37
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***