***********, USELESS AND UNPROFESSIONAL BANK

Case No:*** I lost my FNB business card at the beginning of November 2021 and realised when I was going through my bank statement that someone used the card to pay toll fees before I could report the card ******. I called the FNB ***** department to cancel and block the card. They assured me that the card is cancelled and blocked. Two weeks later I realised that the card was used again at the same toll gates (Card used to pay for four vehicles). I called FNB ***** department again and I was told that they forgot to blacklist the card and they will do that immediately. A week later the same card was used at the same toll gate again. I called the ***** department, and I was told they will investigate and get back to me and they never did. Last week on the 24th of the December the card was used again to pay toll fees and I’m still not getting any assistance. The FNB ***** department is not helpful, and My business is LOSING money every week. NOW (Last week) A NEW BANK ACCOUNT WAS OPENED IN MY NAME UNDER MY BUSINESS AND ITS ACTIVE.WHO OPENED THE DAMN ACCOUNT ?WHO ACTIVATED THAT ACCOUNT?WHO IS USING THAT ACCOUNT? I WANT ANSWERS!!!!! I WANT MY MONEY BACK. If this is not resolved soon, • I am canceling my business accounts and personal accounts • I am moving all my investments to another bank You have proven your incompetency and it’s enough. Two months and still the issue cannot be resolved