MM
Marco M
1 reviews | Active since Mar 2009
25 Feb 2016, 13:56
***********, unprofessional & no response
I previously raised this complaint:<br> http://hellopeter.com/first-national-bank/complaints/fnb-premier-terrible-service-unprofessional-***<br> Unsurprisingly I have had no reply from FNB despite emailing them several times. Furthermore I have received two more automated emails from them, one advising my Card has now been cancelled and one advising my card has been delivered to a branch in Cape Town (when I live in JHB).<br> FNB do not reply to any communication and they do not care if they leave customers stranded without a working Card for their own account - it is absolutely appalling.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
25 Feb 2016, 14:51Hello marco29,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876215.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876215.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Feb 2016, 14:51
Official
Hello marco29,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876215.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876215.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
