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Poor service and no feedback since Feb regarding fee changes on my revolving loan account. A revolving loan will be offered to you with the promise that if you don't use it, you don't pay any fees. However, as of Feb this year, I do pay fees. I am the only one I know of, and Feb cannot give me any answers as to why this is. I was called in Feb by an agent offering an increased limit which I accepted. No other changes have been made that I agreed to, certainly not regarding the T's and C's. I have called the premier suite 3 times and spent hours in a branch with a consultant who also spent ages on the phone. All queries are escalated to a supervisor who will apparently call, but never does. And in 2018, if I miss your call, surely you can pop me an email? I want this resolved FNB. I want these charges reversed as I am not paying for a service for which I should not have been charged. If not, I will have to consider moving to a bank that does not ***** from its clients.