*********** System and Staff

I tried to increase the limit on my Gold credit account, FNB (without my consent) upgraded my account to a Premier credit account. It took almost three weeks to rectify and downgrade me back to Gold. After receiving a completely new Gold credit account and card and being without a card for 2 weeks, today I tried to increase the limit on the card and they have, once again, upgraded me to Premier.

When chatting on Secure chat, the consultants disconnect whenever and cannot rectify the situation for me.

I will be closing my accounts and moving to Capitec.