CS
Candice S

1 reviews | Active since May 2012

17 Oct 2018, 12:07

*********** staff terrible service

I absolutely cannot stand FNB i constantly have issues and find the staff un helpful or *********** not to mention the ebucks system keeps changing mean I keep losing out ... I was level 4, 2 months ago getting. Nearly 3000 points a month then all of a sudden iwas dropped to level 2 and now gwttinf 400 points a month. It us very annoying. I wish ibhad never changed banks

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Oct 2018, 12:38
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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