1 reviews | Active since Jul 2013
*********** staff, sent from pillar to post and no assistance
called FNB online support to sort out my in contact message, was transferred to credit card division and spoke to Mzuvukile couldn't assist and he tried to transfer me back to online support and ended up in a wrong division. I spent more than 15 minutes on a call with FNB still I was not assisted instead I was sent from pillar to post. Mind you I even went to the branch to try sort out this matter and they say I must call online banking.
Good Day Nombuso
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Nombuso
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***