*********** staff, PATHETIC service FNB

In my own idiocy I decided to get a cellphone and contract at FNB Connect. First off it went quite smoothly to get the contract and phone. Then started the number porting, DISASTER! I put in the request to port the number and the following day tested the phone and it seemed to work. A bit later on realized that I do not receive my bank smses and calls from certain networks. I then reported it to the technical team whom politely said "your query was escalated and a tech will contact you in 48 hours" Surprise surprise almost two weeks later no call back. I then phoned again, to be told on the system it says your number does not exist even though i am TALKING TO YOU ON THAT NUMBER! "We are sorry sir, a supervisor will call you within an hour." Two hours later im on the phone again calling them! "Sorry sir the supervisor was in a meeting, hang on looks like se is out" Im told. After holding the line for a bloddy hour still NOTHING was resolved! This is pathetic and appalling service! If FNB connect cant even port a number from one network to another in two weeks time what the hell are they doing listed as a service provider! I suggest this matter be resolved before close of business today!