1 reviews | Active since Jan 2016
*********** staff on secure chat for private wealth clients
Seems like the FNB secure chat on Private Wealth services is non existing. I have now been on for an hour and a half on the secure chat with no joy other than dealing with *********** staff like Lethabo giving you a absolute shocking answer, Justin did not even connect to assist and Mathuso completely *********** in my view as he can't even find out how to resolve the customer issue or connect with the varous departments in FNB, just a answer of "cannot do it". Absolutely pathetic!!!! And FNB calls this service???? Surely one should allocate your staff to the level of your clients, especially if its private wealth clients? They do not have efficiency nor competence and are unable to use logic. Terrible Service!!!! I need answers to my questions which seems like a huge task for this suppose to be professional service offer on the secure chat.
I will now start looking at Investec as they do offer a far greater service with more competent staff that actually understands service delivery and what customer relations actually entails.
So FNB can say good buy to my personal accounts, business accounts as well as my dad's accounts and investments.
This is not my first time with pathetic and useless service from FNB!!!!
I will now start looking at Investec as they do offer a far greater service with more competent staff that actually understands service delivery and what customer relations actually entails.
So FNB can say good buy to my personal accounts, business accounts as well as my dad's accounts and investments.
This is not my first time with pathetic and useless service from FNB!!!!
YOUR SERVICE IF PATHETIC, SEEMS LIKE YOU DO NOT WANT TO RETAIN YOUR CURRENT CUSTOMERS ESPECIALLY YOUR CUSTOMERS WITH HIGH NOMINAL VALUE!
YOUR SERVICE IF PATHETIC, SEEMS LIKE YOU DO NOT WANT TO RETAIN YOUR CURRENT CUSTOMERS ESPECIALLY YOUR CUSTOMERS WITH HIGH NOMINAL VALUE!
This is not the kind of bank I would want to be in business with at all.
Pathetic customer service!!!!
Sorry, no customer service!!!
From my experience I will not recommend FNB to any business, individual or family member after this "silence method" of dealing with a valuable customer as to customer service!
This is not the kind of bank I would want to be in business with at all.
Pathetic customer service!!!!
Sorry, no customer service!!!
From my experience I will not recommend FNB to any business, individual or family member after this "silence method" of dealing with a valuable customer as to customer service!