*********** Staff & not keeping promise of 3-5days

I phoned your Credit Card division to apply for a Credit Card on Tuesday 6 October. I was told to just have my ID & ID Copy as well as proof of address ready for when they come to deliver my card in 3-5 working days. I then called again on Friday 9th October and was asked if I submitted my documentation. I asked what documentation as nothing was sent to me.I received the email & I signed and sent everything to [Email Removed] Tuesday the 13th, I called again on Tuesday the 13th and spoke to Busisiwe.I forwarded her all my documentation AGAIN. I then got an email response from Busisiwe on Tuesday 13th at 16:59 to say all was received and forwarded to the correct department.<br> Friday 16th October, I then contacted you again inquiring as to when I will receive my card. I was told that my application was at the creditors department and they would be phoning me at 12:30pm. I never received a call. Today is the 21st. Yesterday I was emailed a new quotation to sign and send back with all my FICA docs again. Why must i sign a new quotation?? This morning I was told that I would receive a call at 8:15am. It is now after 8:30am and still nothing. WHAT IS GOING ON?!?!