*********** STAFF NOT DESERVING THE POSITIONS THEY ARE IN

*********** PERSONNEL NOT KNOWING HOW TO RECTIFY THEIR FAULTS.MY FNB HOME LOAN BOND IS PAID UP.NONE OF THE 4 *********** AGENTS CAN UNDERSTAND THAT I NEED THE OUTSURANCE POLICY COVERING THIS BOND, TO STOP/CANCELLED.THEY KEEP DEDUCTING R1700 FROM MY ACCOUNT.YOU NEED TO REFUND THIS AMOUNT AND STOP ANY FURTHER PREMIUMS GOING OFF....HOW IS THIS SO DIFFICULT TO UNDERSTAND?REFUND ME ASAP AND STOP DEDUCTING ANY MORE PREMIUMS!!!!