*********** staff member

I have been a loyal client for fnb for a number of years now. I wonder if it's really worth staying with this bank for a number of reasons. The reason for two star rating is for their system, policies and innovation. I like them and give them credit for that. The rest of the 3 stars is taken away by their inexperienced, ******** robots which they hire. If they invested in training staff as they invest in their innovation they could be the best in the industry. I have a pending ***** case which I won't disclose at this moment I just want to see how they are going to assist me. When ever you call fnb be sure to speak to at least 5 *********** agents and in some instances end up going back to where you started. Sometimes I really wonder if it's a matter of training or cheap labor. If fnb continues like this they will lose valuable clients starting with me