*********** Staff member

I called the premier suite to edit a recipients REF number. I spoke to a guy by the name of Nkululeko, he said he cannot assist me because I don't have the FNB APP. I informed him I don't use a smart phone and asked to lodge a complaint. Nkululeko put me through to a department that operates Mon-Fri so my call was cut. Why would a staff member transfer to a department that doesn't work on weekends? what type of incompetence is this? what does this mean for clients that don't use smart phones? and what does it say about Nkululeko dealing with FNB clients on a daily?