*********** staff, Inconsistent service and Bad service.

Myself and my business partner opened an FNB business account in 2013, we mandated the lady that opened the account to give both of us full rights into the account with one person to sign. As per CIPC, he is the only one on the CK documents. However, at the bank we have equal powers. We have used this account with ease both of us being able to do all transactions by ourselves since then 2013 till 07th of November 2018. I personally visited a branch in Protea Glen looking for an Account Confirmation Letter. There the consultant advised me that he cant give me because I was not mandated to. I further told him that I have been getting these Account Confirmation Letters since 2013 and he told me that unfortunately I am not mandated to. I then requested to talk to the manager whose name is John and he rudely blatantly refused to assist me after the business manager said I should be given the Letter and it was printed already. I was told to bring in my business partner to sign a mandate with me.

I left that branch and a week later we went to Johannesburg Bank City Branch with my business partner, we explained the situation to the Business Manager and he advised that the Manager should not have refused to assist me at Protea Glen because as it showed I was a signatory on the account. He further told us to go to a consultant who's going to assist us with giving us a mandate that allows both of us to sign without with full powers. The consultant was busy trying to explain why they refused to assist me [with an attitude] as opposed to do what we request. She eventually said she'll do a new mandate that allows us to have equal rights on the account with one of us to sign.

Two days later I tried to logon to internet banking and the FNB app to my surprise I was restricted. I then called the call center, I was not able to be assisted and they advised I go to the branch. I further went to the Westgate Branch and I was told they can't assist me because there can only be one administrator in the business account, the only way is to get my business partner login details. Currently, I have no internet banking access, no FNB app access. I don't know what to do because everyone is sending me from pillar to post. The account was fine for 5years till only recently.