MN
Malcolm N
1 reviews | Active since Dec 2016
08 Nov 2019, 17:32
*********** Staff, Inadequate Service
FNB has a frustrating process with regard to FICA compliance which after over a year of submitting documents the account has still not been updated. This seems intentional as they now keep charging the Value Added Service Fee yet no such service was rendered. How can we help you? How about getting your staff member (Thabiso Nywose) to do what he is paid to do?
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FNB (First National Bank)'s replyOfficial
09 Nov 2019, 08:55Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply09 Nov 2019, 08:55
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)