*********** staff in Covid Department

Covid department don't know what they are doing. They are *********** and confused. My account balance doesn't tie up to a statement received and I'm told it's consolidated and correct. They need to learn to count first. I regret ever taking this assistance. Pathetic service from uneducated staff. The tag line should e How can we not help you and make life difficult. Sort this out asap. My patience has run out.