*********** staff can't resolve a query!

A cash deposit of R2500 had been made at an Advanced atm in Suncoast Durban into my account. All showed successful on the screen. We requested a receipt but there was no paper in the machine. Once i left i received an sms saying the money had been reversed. Next day i filled a dispute form at Phoenix branch. Constantly called to check progress of query. Finally i get a call back today & they say that the money had come out of the machine & they can't assist further. FNB needs to thoroughly investigate this matter & not rob innocent people. I don't have to tell u how to do ur job, go & check cctv footage at ur Suncoast ATM & see which fnb customer used the atm after me & get their details & follow up! That's how u do a proper investigation if you wana keep your customers happy & want them to have peace of mind! It is through you guys faulty ATM machines that i know have to suffer the consequences! It is really disappointing. I consider FNB to be 1 of the most prestigious banks, hence i bank with them. Now that i have a problem, none of the staff seem genuinely concerned to help me, they're simply giving me every story in the book as to why my query can't be resolved! I want my money